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SPECIALIZED SERVICES

Spa Management Solutions consulting services range from concept through to design and daily operations. Before any Spa or Wellness Facility opens SMS can provide all your spa needs from feasibility studies, business and wellness plans, pre-opening budgets up to the management of your facility. 

CONCEPT
DESIGN
DEVELOPMENT

  • Feasibility Study & Research

  • Demographic Study 

  • Strategy and Planning

  • SWOT Analysis

  • Goal & Theme Overview

  • Facility Specifications

  • Pre-Opeining Budget

  • 5-Year Proforma

  • Forecasting

  • Business Plan

  • Capital Expenditure List

  • Critical Path

  • Design Services

  • Interior Design Flow

  • Equipment Selection & Cut Sheets

  • Spa & Wellness Service Menu

  • Product Selection

  • Treatment Creation

  • Suggested Computer Spa Software

  • Millwork & Cabinetry

  • Reception & Retail Layout

  • FF&E and OS&E

  • Wellness Programming

  • Modality Intergration

  • Procurement Schedule

  • Staff Structure & Cost

  • Recruiting & Staff Training

  • Pre-opening Training Programme

  • Budget Generation

  • Revenue Models

  • IT Support Training Selection

MANAGEMENT & CONSULTING

  • Operations Management

  • Conflict Resolution

  • Employee Engagement

  • Internal/External Marketing

  • Opening & Closing Duties

  • Treatment Protocal

  • Target Market & Demographics

  • Spa Director Development

  • Education

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  • Enhancing Participation and Utilization

  • Social Media Invigoration

  • Promotion/Event Planning

  • Program Review & Optimization

  • Spa Policies & Procedures

  • Job Descriptions

  • Guest Service Excellence

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