SPA MANAGEMENT SOLUTIONS
Spa & Wellness Consulting
THE TEAM
We have over 30 year’s design, development, and operations expertise in providing consulting and turn-key services to the luxury resorts, wellness, and country clubs’ sectors.
Tammy Pahel
Co-Founder & Principal, Spa Management Solutions, Inc.
Tammy Pahel is a visionary with the expertise and natural creative instincts it takes to develop world-class spa, Wellness, Fitness, and Spa facilities offering unique spa and destination amenities. Tammy’s ability to motivate others to a higher level of achievement through dynamic, participative leadership and innovative operational marketing has increased revenues and profits for all of her clients. Tammy’s passionate love of the industry and business strengths have earned her the respect and gratitude of her clients and have earned her recognition as one of the foremost spa experts in the country.
Tammy began her career in 1989 as Executive Director at Nemacolin Woodlands Resort. She enhanced service offerings resulting in a “Top Ten Spas” ranking by Conde Nast Gold List. She initiated participative leadership and creative marketing, resulting in increased revenues and profits. She developed a media kit and contact program that resulted in National coverage in Glamour, Vogue, People, Resort Hospitality, Family Circle, Working Woman, Health, Travel Agent, Essence, Self, and The New York Post.
In 1999, Tammy founded Spa Management Solutions, Inc. (SMS). Tammy became a board member of the International Spa Association (ISPA) for four years and participated for an additional eight years on various ISPA committees. SMS is the only Spa Consulting & Management Company that has participated in managing and building four & five-star Spas & Salons for over 20 years. She understands where the Spa and Salon industry was and where the industry is going.
In 2009, SMS opened two 17,000 sq. ft. Spa, Salon, Fitness, and Wellness Centers. She created Wellness Programs at both locations, including Dermatology, Regenerative Health and Anti-aging, Physical Therapy, Nutrition, Herbology, Life Coaching, Bio-mechanical Rejuvenation, a Physician of Oriental Medicine, and Satori, along with standard Salon, International Spa Treatments and Fitness Services.
All great industry leaders give back to their industry. Tammy has followed suit by fulfilling her 4-year commitment and participating in every media event on the Board of Directors of the International Spa Association and the American Aesthetics Education Association. She is currently on the Advisory Board of Healing Arts Guide Magazine and attends The Spa Resort and Medical Conferences held in Los Angeles and New York.
Tammy is currently the Director of The Women’s Federated Health Organization and continues to perform committee work for the International Spa Association. Additionally, she shares her knowledge by speaking at the Spa & Resort Expo & Conference. Tammy assisted in developing the Spa Management curriculum for Lynn University, Boca Raton, FL, and Horry Georgetown College, Myrtle Beach, SC.
Tammy received her formal education at Penn State University in Business Administration and Marketing. Her drive comes from her heart and hard work, inspired by her true love of the Spa industry and her devotion to all of her clients. Her clients will attest to how she has created unique Spa environments for them that have pleased their customers, resulting in profitable and enjoyable operations based on exceptional customer satisfaction and exceeding her work's goals.
Scott Vogel
Co-Founder & Principal, Spa Management Solutions, Inc.
With 29 years of professional experience in Hospitality and 24 years in Spa & Wellness Operations, Mr. Vogel has developed a range of skills that make him a valuable asset to any organization. In his role as Executive Director of Spa & Wellness, he has honed his financial administration and business planning abilities, providing a solid foundation for successful operations. His communication skills, people-centric nature, and compassion have also given him excellent leadership abilities.
Mr. Vogel brings significant organizational, management, and operations strengths to any project. His creativity is also critical in enhancing the spa development and operational process, ensuring controlled openings, successful operations, quality services, and generous profits. His extensive experience includes assisting with the opening of several resorts and spas, including the Arizona Biltmore Resort and Spa, The Spa at Caesars Palace, Turnberry Isle Resort and Spa, New York Hilton & Towers, and St. Andrews Country Club, among others.
Mr. Vogel has also developed operational manuals and standards for all aspects of spa operations. He has recruited, hired, motivated, and evaluated staff in key operational and administrative positions and created, implemented, and monitored all functions of payroll, purchasing, inventory control, cash-handling procedures, cost-control procedures, and monthly consolidation reports analyzing all aspects of revenue.
Mr. Vogel's contributions to individual spas have resulted in excellent customer satisfaction, increased profitable revenue, and optimum return on investment. He received his Bachelor of Science degree in psychology from Kansas State University.